Contact Us
University of Roehampton
Roehampton Lane
London
SW15 5SZ
Services for Whitelands Students
Whitelands students have access to all the library services we provide to students based on the main campus and can make use of the free university shuttle bus to travel between the campuses during term time. For bus times, take a look at the shuttle bus information page on the portal.
The following are also very useful to Whitelands students.
Manresa Hall
A large PC lab which is open 24 hours, and you can also find our book return drop boxes. If you need to return any library items, you can return them into these boxes before 10.00am Monday to Friday, to have them taken off your library account on the same day (excluding bank holidays). Please be aware that any books dropped off after 10.00am on Friday may not come off your account until the following week.
Click and Collect service
This service means you can get books from the library delivered to Whitelands so you can pick them up from there. You can find more information about this on our Click and Collect page.
Online resources
Our online resources include eBooks, eJournals and databases, which staff and students can access off-campus through the library catalogue, found on the library homepage.
Subject Resource pages highlight the most useful online resources for your specific subject area, including new additions and the best picks for your course. Select your Subject Resource page below:
- Anthropology - Biosciences - Nutrition & Health
- Psychology - Sport Science - Zoology
For more information see Finding Books and eBooks and Finding Resources Online. For troubleshooting see our Help page.
Workshops and pop-ups
Throughout the year our Academic Achievement team run workshops on various topics at Whitelands. You can find details of what sessions are coming up on the Learning Skills Hub on Moodle. We also run library pop-up sessions at during the year, where library staff will be on hand to answer any questions you have about the library.
Noticeboard
You can find information about the library and any services we’re running on the noticeboard in the corridor to the right of the main reception.
Library Chat
Our Library Chat allow you to get in contact with us regarding any library issues, such as accessing online articles or eBooks or simply checking when your books are due back. This service is online from 8.00am to 7.00pm, Monday to Friday (excluding bank holidays).
You can also use the free university shuttle bus to travel to the main campus and access our library services in the library itself.
Postal Loans & Document Delivery Service
Postal Loans
Our Postal Loans service is aimed at MA Children's Literature (Distance Learning) students with a UK/BFPO postal address. This means we’ll find the books you want to borrow and send them to you by post. We aim to find and dispatch your items within two working days of getting your request. We will consider requests for postal loans on a case by case basis in exceptional circumstances.
Making a postal loan request
To request a postal loan, send an email to library@roehampton.ac.uk from your Roehampton email address with the following information:
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Your current address
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The web addresses of the items you want to borrow
While looking for an item on UR Library Search, use the 'Link' button on the item's record to copy the web address.
Returning your items
If you're returning your items by post, please allow time for the items to make their way through the postal system so they arrive either before, or on the day they are due. We recommend all items are returned by recorded delivery and packed in a way that avoids damage in the post.
Document Delivery Service
If you are eligible to use the Document Delivery Service, this will give you the option of requesting and receiving digitised chapters or articles of print books and journals that we hold in our Library collection (for items not held in the Library, please use Inter Library Loans). To check whether a book or journal is held by the University Library you need to consult UR Library Search and A-Z Journal List.
You are eligible to use the Document Delivery Service if you are one of the following types of student:
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student registered on a programme taught entirely by distance mode;
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student registered on a programme taught part-time.
Placing a Document Delivery request
You can request journal articles or book chapters, which are held at the Library, to be scanned and delivered to you by email.
To comply with copyright requirements:
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We require you to login and complete the online form;
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A single article only from any one issue of a journal can be scanned for the same user at any time. Similarly, no more than one chapter or 10% of a book can be scanned.
We aim to fulfill your request within a week of receiving it, provided that the item is in stock and not on loan. We will keep you informed of any delay.
Click & Collect
The Click and Collect service lets you request up to five items from the Library and collect them at Whitelands' reception.
When you make a request, we aim to make them available within two working days, and will let you know if it's going to take longer than expected.
Once you've completed a request, you'll have two weeks to collect the items. They're put onto your Library account as soon as they're processed, so try to collect them as soon as you can. Please note the service isn't available during bank holidays or weekends.
If you have any questions, about the service please contact us via email.
To make a request, first check UR Library Search to see if a copy of what you need is available. Bear in mind that you can't borrow reference items. Then, select the 'Share' button, followed by 'Copy Link' to the item page's URL.
Next, paste the links to what you need (up to a maximum of five items) into a new email in your Roehampton email account. Then, add your full name and contact telephone number to the email. Finally, add 'Whitelands Click and Collect Request' as the subject line, and send it to library@roehampton.ac.uk.
If you're making a request and want to collect your items over a weekend, make sure you send them to us by 12:00 pm on Thursday that week.
You can collect your items from the labelled boxes at the Whitelands reception desk Monday to Sunday, 9:00 am to 5:00 pm. They will be kept there for two weeks, before being returned to the Library if you don't collect them. The boxes are to the left of the desk, as shown in the picture to the left.
If you're returning items at Whitelands, please put them in the drop boxes in the reception area. For same day returns, drop-off items before 11:30 am Monday to Friday.
You can also return items to the Library during our opening hours, using the book returns machine near the Welcome Desk.