Contact Us
University of Roehampton
Roehampton Lane
London
SW15 5SZ
Services for Whitelands Students
Our Click and Collect service has been temporarily suspended. To find out more, please see our Library Building is Open information page.
Whitelands students have access to all the library services we provide to students based on the main campus and can make use of the free university shuttle bus to travel between the campuses during term time. For bus times, take a look at the shuttle bus information page on the portal.
The following are also very useful to Whitelands students.
Manresa Hall
A large PC lab which is open 24 hours, and you can also find our book return drop boxes. If you need to return any library items, you can return them into these boxes before 10.00am Monday to Friday, to have them taken off your library account on the same day (excluding bank holidays). Please be aware that any books dropped off after 10.00am on Friday may not come off your account until the following week.
Click and Collect service
This service means you can get books from the library delivered to Whitelands so you can pick them up from there. You can find more information about this on our Click and Collect page.
Online resources
Our online resources include eBooks, eJournals and databases, which staff and students can access off-campus through the library catalogue, found on the library homepage.
Subject Resource pages highlight the most useful online resources for your specific subject area, including new additions and the best picks for your course. Select your Subject Resource page below:
- Anthropology - Biosciences - Nutrition & Health
- Psychology - Sport Science - Zoology
For more information see Finding Books and eBooks and Finding Resources Online. For troubleshooting see our Help page.
Our Click and Collect service has been temporarily suspended. To find out more, please see our Library Building is Open information page.
Workshops and pop-ups
Throughout the year our Academic Achievement team run workshops on various topics at Whitelands. You can find details of what sessions are coming up on the Learning Skills Hub on Moodle. We also run library pop-up sessions at during the year, where library staff will be on hand to answer any questions you have about the library.
Noticeboard
You can find information about the library and any services we’re running on the noticeboard in the corridor to the right of the main reception.
Library Chat
Our Library Chat allow you to get in contact with us regarding any library issues, such as accessing online articles or eBooks or simply checking when your books are due back. This service is online from 8.00am to 7.00pm, Monday to Friday (excluding bank holidays).
You can also use the free university shuttle bus to travel to the main campus and access our library services in the library itself.
Postal Loans & Document Delivery Service
Please note, due to COVID-19 quarantine considerations, if an electronic version of a requested resource is available we will provide a link to it rather than send a physical copy. For more information about adjustments to our services, please see our Library Building has now reopened page for up to date information.
Postal Loans
If you have a UK/BFPO postal address and your course is listed on the postal loan eligibility list, you are able to use this service. This means we’ll find the books you want to borrow and send them to you by post. We aim to find and dispatch your items within two working days of getting your request.
Making a postal loan request
To request a postal loan, send an email to library@roehampton.ac.uk from your Roehampton email address with the following information:
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Your current address
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The web addresses of the items you want to borrow
While looking for an item on UR Library Search, use the 'Link' button on the item's record to copy the web address.
Returning your items
If you're returning your items by post, please allow time for the items to make their way through the postal system so they arrive either before, or on the day they are due. We recommend all items are returned by recorded delivery and packed in a way that avoids damage in the post. Please note, returned items will also be quarantined for 72 hours before being removed from your account.
Document Delivery Service
If you are eligible to use the Document Delivery Service, this will give you the option of requesting and receiving digitised chapters or articles of print books and journals that we hold in our Library collection (for items not held in the Library, please use Inter Library Loans). To check whether a book or journal is held by the University Library you need to consult UR Library Search and A-Z Journal List.
You are eligible to use the Document Delivery Service if you are one of the following types of student:
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student registered on a programme taught entirely by distance mode;
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student registered on a programme taught part-time.
Placing a Document Delivery request
You can request journal articles or book chapters, which are held at the Library, to be scanned and delivered to you by email.
To comply with copyright requirements:
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We require you to login and complete the online form;
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A single article only from any one issue of a journal can be scanned for the same user at any time. Similarly, no more than one chapter or 10% of a book can be scanned.
We aim to fulfill your request within a week of receiving it, provided that the item is in stock and not on loan. We will keep you informed of any delay.
Click & Collect
Our Click and Collect service is temporarily suspended. To find out more about what services we are running, please see our Library Building is Open information page.
Click and Collect is a service where you select the books you want and collect them from Whitelands reception or the Library.
When you make a request we aim to make the items available within 48 hours - we'll let you know if this is going to take longer than expected. Please note the Click and Collect service is not available during bank holidays or weekends.
Once your request has been processed, you’ll have two weeks to collect your items. Items are put onto your library account as soon as your request has been processed, so we’d recommend you collect your items as soon as possible.
You can only request loanable items. Reference items are not included in this service.
For weekend therapy courses only - Items requested for collection at Whitelands during a weekend must be requested by 12pm on Thursday.
If you have any questions, about the service please contact us via email.
To make a request, follow the instructions below:
Look up the item you want on the Library Catalogue and check that it’s ‘Available’.
If the item is currently out on loan, you should reserve it through the Library Catalogue. If you want the reserved item delivered to Whitelands instead of the library, when you get the email saying the item is ready for collection, forward that email to library@roehampton.ac.uk and tell us that you want it dropped off at Whitelands.
For security reasons, you should create a blank e-mail and address it to library@roehampton.ac.uk using your Roehampton e-mail account.
Type ‘Click and Collect request’ in the subject heading of your email
Go back to the Library Catalogue page with the book you want, highlight the URL/web address of the web page, and copy the URL/web address.
Now paste the URL/web address into the body of your e-mail.
Paste in the URLs/ URL/web address of any further books / resources, up to a maximum of 10.
Finish your e-mail by telling us the following information:
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Where you would like to collect your items from, Whitelands or the Library
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Your full name
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Your contact telephone number
At Whitelands you can collect your items from the labelled boxes near the purple seating at the Reception Desk during the following times: Monday to Sunday, 9.00am to 5.00pm. See the image on the left for the exact location of the labelled boxes.
To collect your item at the Library, go to the Reservation Shelf and issue the book to your library account on our nearby self-service machines.
Our Click and Collect service is temporarily suspended. You will need to return any items at the Library.
If returning items at Whitelands please return any items to the drop boxes in Manresa Hall. For same day returns drop-off items before 11.00am Monday to Friday. Please note that if you return your items to the drop boxes after 11.00am on Friday, your items may not come off your library account until the following week.
Items may also be returned to the Library during opening hours using the book returns machine near the Welcome Desk.