Quick links
- Referencing Guides Links to all the referencing guides used in the University
Contact Us
University of Roehampton
Roehampton Lane
London
SW15 5SZ
Text for Library help: 0772 395 4232
Getting started
This is a help guide for problems you may be having with the Library's Online Resources.
If you need help with referencing, logging into your Library Account, IT, AV resources, wellbeing, or studying with a disability, have a look at our other other help pages.
If you're still experiencing problems with a resource, please contact us.
You will need to be logged in to access any Library Online Resources. If you are on campus you should be logged in automatically.
If you're accessing from off-campus please log into your Library Account.
Additionally, for the best user experience please access eResources via UR Library Search or via the A-Z Database List rather than via Google or other search engines.
There are a few resources that will require additional steps to log in - please see our Logging in tutorials.
You can check what we have access to by searching for:
- Book and article titles, journals, videos and other visual sources, kits, and archival material with Search Everything on the Library homepage;
- Journal titles can also be found on the A-Z Journal List;
- Databases on the list of A-Z databases.
We try to have as many books, journals and articles as possible to support learning, teaching and research at the University. However, there may be times when you need something we don't have. There are a number of ways we can help you:
- If you request an Inter Library Loan, we'll try to borrow the item from another library;
- If you think there's a book we should have in the library you can fill out our Suggest a Book form;
- You can visit over 170 academic libraries in the UK using the SCONUL scheme.
If you are having trouble accessing an Online Resource, we always recommend trying again in a different browser (Mozilla Firefox, Google Chrome, Safari).
Please note that Internet Explorer is no longer supported as a browser for navigating the Library website, so you may encounter errors if you are an Internet Explorer user. We recommend switching to Google Chrome, Microsoft Edge or Safari.
If changing browser did not resolve the issue, try clearing your browser cache using the instructions below:
- Google Chrome - How to clear your cookies and cacheInstructions for Computer, Android, iPhone & iPad
- Clear Your Cache - What Browser am I Using?This website will detect what browser you are using, and offer you instructions on how to clear the cache on the device you are currently using.