Using The Library

Automatic renewals 

Nearly all the items you borrow will automatically renew up to a total of 18 times. This means you only have to return an item if someone else has reserved it or if it has reached its maximum number of renewals.

You will receive automatic emails from the Library (no-reply@oclc.org) to your university email account, letting you know what has been renewed. Keep an eye on your Junk or Other folder, as sometimes they end up in there.

We no longer charge Library fines for overdue books. Instead, your borrower permissions will be "blocked". When an item is due, you have a 7-day grace period to return it and your account will not be affected. However, if you do not return the item by the end of the 7-day period, we'll stop your borrowing rights until you bring the item(s) back.

Self-renewals

Although many items will renew automatically, you can also renew items yourself online through your Library account, which you can get to through the Library homepage. To learn more about accessing your account and renewing items manually, please see our How to Renew Your Items FAQ.

If you experience any difficulties in returning items, please contact us.

Where do I return items?  

Returning items at the Library is easy. All you need to do is gently push one item at a time through our returns machines, and they will be removed from your account. Inter library loans can also returned through the returns machines, if you have any queries please speak to staff at our Welcome Desk.  

There's also a book returns bin in the Foyer, next to the Welcome Desk.   

To learn more about Library reservations, please see our How to Make and Cancel a Reservation FAQ.

Library Fees

We don't add fines to most overdue items, instead your account will be temporarily blocked so you won't be able to borrow anything else until you can return the item(s) or a replacement charge is paid.

We have also introduced a standard replacement fee of £30.00 for most items. To pay your Library fees, log into your Library Account through the Library homepage and select the 'Fees' tab. 

To make a request, first check UR Library Search to see if a copy of what you need is available. Bear in mind that you can't borrow reference items. Then, select the 'Share' button, followed by 'Copy Link' to the item page's URL.  

Next, paste the links to what you need (up to a maximum of five items) into a new email in your Roehampton email account. Then, add your full name and contact telephone number to the email. Finally, add 'Whitelands Click and Collect Request' as the subject line, and send it to library@roehampton.ac.uk.

If you're making a request and want to collect your items over a weekend, make sure you send them to us by 12:00 pm Thursday of that week. 

You can collect your items from the labelled boxes at the Whitelands reception desk Monday to Sunday, 9:00 am to 5:00 pm. They will be kept there for two weeks, before being returned to the Library if you don't collect them. The boxes are to the left of the desk, as shown in the picture to the left.

If you're returning items at Whitelands, please put them in the drop boxes in the reception area. Items returned to Whitelands may take up to 7 days to be removed from Library accounts.

You can also return items to the Library during our opening hours, using the book returns machine near the Welcome Desk.