Once you have registered on password self-service you can use it at any time if you forget your password, need to change your password or are locked out of your account.
Alternatively you can contact the ServiceDesk who are able to help if your password stops working, if you forget it or if you lock yourself out by entering your password incorrectly too many times.
The ServiceDesk is the first point of call for all IT-related queries, including relating to:
The ServiceDesk is open 8am to 6pm Monday to Friday.
Phone: 020 8392 6000.
How can I install Office 365 on my computer ?
Where can I get help?
'Office 365 Help' is available via the question mark at the top right corner of the Office 365 software download page.
IT Services cannot offer support for your personal device.
I have a personal copy of Microsoft Office, can I still download and install Office 365 ProPlus?
We suggest that you do not uninstall your personal version of Office unless you have your product key available to reinstall it at a later date.
Do I need a licence code?
No. But you will need to sign into your University Office 365 account every 30 days to activate your copy of Office 365 ProPlus and keep it activated. If this does not happen then the applications will go into a reduced functionality mode.
For how long do I have access to the Office 365 ProPlus software?
While you are a registered student at Roehampton and have access to your University email account. All students have access to their University email account for 6 months after they have left the University.
To ensure that the University of Roehampton's IT facilities, e.g. UR usernames, passwords and emails, are used safely, lawfully and equitably please see the IT policy and regulations.