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Embark College

IT Support

We recommend that you change your UR password regularly. To manage your password please register for password self-service.

Once you have registered on password self-service you can use it at any time if you forget your password, need to change your password or are locked out of your account.

You can contact the IT ServiceDesk by using the Need Help Button in the bottom right hand corner of the ServiceDesk home page. Or you can submit a ServiceDesk ticket using this link.

Every registered student has a University of Roehampton email account (@roehampton.ac.uk).

Your University address is your username@roehampton.ac.uk.

You can access your University email via:

There is advice in the ServiceDesk FAQs e.g. Setting up Outlook on a Mobile Device. 

Do not response to any email asking you for your University username and email. The University never sends out emails asking for details of your username and password. 

The ServiceDesk is the first point of call for all IT-related queries, including queries relating to:

  • UR password problems.
  • Your University email account (O365 Email).
  • Free Software (e.g. Microsoft Office, SPSS, NVivo). 

You can contact the IT ServiceDesk by using the Need Help Button in the bottom right hand corner of the ServiceDesk home page. Or you can submit a ServiceDesk ticket using this link.

As a University of Roehampton student you are provided with:      

  • a Microsoft Office 0365 email account.                              
  • 1 TB OneDrive to store and share documents.
  • Office Pro Plus Suite (Word, Excel, PowerPoint, etc.) for installation on up to 5 devices.
  •  Access to Office Online apps: office apps as well as Sway, Forms, Planner, Video, Delve & Yammer etc.

Free Microsoft Office 365 for Students 

Discounts on IT Equipment

To ensure that the University of Roehampton's IT facilities, e.g. UR usernames, passwords and emails, are used safely, lawfully and equitably please see the IT policy and regulations.